DuraChoice FAQ's

We are U.S.A. Support, Services, Quality Control and Stock!


Why did my card get declined for “Fraud”?

You’ll need to verify the billing address for the credit card provided and try submitting it again.

My billing address is correct. Why is it still declining?

Your bank should have more details. You can call them or try a different card for your purchase.

Can I be invoiced for my order(s)?

See our Net Terms Policy

Our Organization is tax exempt. How should we proceed?

Exempt purchasers need to provide us with a copy of a W9, a state resale certificate or exemption certificate, or other acceptable proof of your exempt status for the state where the items will be shipped. The documentation submitted should include name of the organization that purchased the items.

How to submit this information:

First, place your order through our website or with one of our customer service specialists. After you’ve received your shipment confirmation, please submit the necessary information by fax or email in order to receive a refund of any sales tax. Our fax number is 214-988-1006, or you can scan your W9 and certificate and email it to Sales@DuraChoice.com.

In either case, please include the following:

  • Your order number
  • E‑mail address
  • W9 and Acceptable proof of your exempt status (as outlined above)
  • The name of the organization that purchased the items
  • Mark your fax “Attn: DuraChoice Tax Exempt” or your email “Tax Exemption Request”

For your future purchases, the tax exemption number will be linked to your account and the tax will be automatically withheld from your purchase.   



How much will shipping cost me?

At DuraChoice we're committed to giving you the most for your money. That's why you can qualify for FREE shipping on orders over $2,000 NET for select items. We offer free shipping for select items and for domestic shipments only. For more information please visit Freight Allowance under our Terms of Sales section.

When will you ship my items?

See our Shipping Policy

We understand timing is important for our customers and can be critical for project completion, so we ship all in-stock items within 24 hours. Orders received before 3 p.m. (CST) are normally shipped on the same day.


What do I do if I ordered the wrong item?

See our Return Policy

Where is my shipment?

Once your item is fulfilled, you’ll receive a tracking number. Please note, the carrier may take up to 24 hours to update tracking on their website. If it has been over 24 hours (excluding holidays and weekends), and you do not see any updates on tracking, contact us at 1-800-540-3050.

I live in the DFW area, can I pick up my order?

Yes, you can. Please call us to make sure your items are in stock and to place your order.